SHIPPING POLICY

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping for prepaid orders from our warehouses.

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LOST / MISSING PACKAGES

Retail Slide is not liable if an incorrect address is provided during the checkout process. Please make sure that your billing and shipping address is correct before placing your order.

If we have made an error, we will take full responsibility for the original order at no charge.

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SHIPPING TIME

• Maximum delivery time: 5–7 business days

• All shipping times exclude clearance/customs delays

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TRACKING INFORMATION

You will receive an email with a tracking number once your order has been shipped.

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MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it may take 2–6 business days for tracking information to update in the system.

If your order was placed more than 5 business days ago and there is still no tracking information available, please contact us.

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WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us, and we will do our best to help you out.